Terms & Conditions


Within these terms and conditions – Raluca Nails Ltd being “The seller” and “The buyer” being the purchaser of any goods purchased from “The seller” are set out under these terms and conditions.

Online Orders

When placing an order to purchase a product from”The Seller”you will receive an email confirming receipt of your order including the details of the order. Your order represents an offer to purchase a product which is accepted by us only when we despatch that product to you. Any products on the same order which are not despatched do not form part of that contract. Please note we require a valid contact number,a valid address and a valid email address. Our main form of communication is via email,although we will try to contact by phone first if there is no response,we will email you.”The Seller”accepts no responsibility for your typing errors when inputting your personal data.

Product Availability

All poducts are subject to stock availability.If we have insufficient stock to fulfil the order,we will notify you by email at the address given by you in your order form.Stock is allocated on a first come first served basis once your order reaches our main server.”The Seller” does not guarantee the availibility of any item based on stock figures shown.”The Seller” would like to advise “The Buyer”that some products may be in different packaging to originaly shown,old or new its a matter of stock availability.


Please refer to the “Delivery Policy” document for information about this section.

Product Warranty

Electronics-All electronics come with 6 months warranty and will be serviced or exchanged on an individual basis.Servicing being our first method,if we are unable to repair then we will exchange.You must ensure the product arrives back to the premises(Raluca Nails LTD,15 Laurel Gardens,NW7 3HA London).All returned items must be send back to us using a registered delivery service and the shipping expenses are met by yourself.You must provide proof of purchase(original invoice/receipt).Please contact us before sending back any machinery(we can not repair or exchange items if they don’t arrive back to us). Please note that the warranty on electrical items does not cover any damage caused by liquids or semi-liquids of any description.

Festive Season Delivery

Due to the increase in curier demand over the festive season,we ask you to be aware that we can not guarantee our next day delivery service.If you have questions regarding delivery over the festive season or you require your parcel urgently,please contact our customer service team on 07908151140.

Web Content

All content included in this website is the sole property of “The Seller”or our suppliers.All software used on the website is the sole property of “The Seller”or our software sippliers.You may not extract or reutilise any part of the suppliers.You may not extract or reutilise any part of the contents of this website without the written consent of “The Seller”.”The Seller grants you a limited licence to access and make personal use of this website,but not to download(other than page caching)or modify it,or any portion of it. The license does not include any resale or comercial use of this website or it’s contents,any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced,duplicate,copied,sold,re-sold,visited or otherwise exploited for any commercial porpuse without the consent of “The Seller”


All items are guaranteed according to the individual manufacturer’s warranty.Any faulty items which are still under the manufacturer’s warranty must be reported and sent vack for inspection,as stated in our returns policy(please make sure you are sending back the products by recorded sign for royal mail,if the products don’t arrive back we won’t be able to refund).All glass items are specifically excluded from this guarantee.Please be aware postage will not be refounded for items returned as unsuitable.

Retention of title clause

The risk in all goods passes to “The Buyer”upon delivery.The title in the goods remains vested in “The Seller”and shall only be passed from “The Seller”to”The Buyer” upon full payment being made of all sums due,on whatsoever account or grounds,to “The Seller”.”The Buyer” agrees,prior to the payment of the whole price of the goods,that “The Seller” or appointed agents may enter “The Buyers” premises to collect such goods should “The Seller”request.Prior to such payment,”The Buyer” shall keep the goods separate and identifiable for the purpose and return the goods to “The Seller”should”The Seller”request.

Intellectual Property

All materials,including text,site design,photographs,product;illustrations,images,graphics,logos,icons,audio,clips and software appearing on this site are the sole property of “The Seller”.You may not publish,reproduce,transmit,distribute,modify,display,upload or post any material from this site in any form or by any means without “The Seller’s”prior written permission.

Trade Only

“The Seller” operates exclusively as a wholesaler,we do not sell directly to the general public and We Do Not deal with consumer sales.All our sales are TRADE only. When placing an order with “The Seller”you are confirming that you are not a consumer for the purpose of the consumer credit legislation and you are also confirming you are not a consumer for the purpose of the sale of goods legislation.You are confirming that you are in a business purchasing goods for the purpose of business use,not personal use.Customers should be qualified to use the products sold on this website,goods are sold on the understanting that they will be used for their intended purpose.No responsability well be accepted by “The Seller” for any trained or untrained personnel without qualified supervision using or misusing any equipment supplied by “The Seller”.If you are a business customer it is your responsability to ensure you are insured for the products you are using and we reserve the right to ask the proof of professional status. When opening a new account with “The Seller” we have the right to ask for photographic proof of your qualification.


All prices quoted are shown in UK sterling and are inclusive of VAT. We reserve the right to alter prices without notice.E&OE(errors and omissions expected) Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice.It is possible that some of the products in our catalogue may be miss-priced.If a product’s correct price is lower than the stated price on the website,we will charge the lower amount and send you the product.If a product’s correct price is higher than the price stated on the website,we will,at our own discretion,either contact you for instructions before despatch, or cancel your order and notify you of such cancellation.


Customer Payment will always be required before any items are despatched to you.Payment can be made in various ways,we accept Visa,MasterCard,American Express and Pay Pal payments.


All goods must be inspected on delivery and as stated above,all claims for shortages or damages must be reported to “The Seller”within 24 hours of receiving.


The seller’s policy is to dispatch goods within 24 hours of receiving an order.This can be subject to stock availability.Times quoted are in good faith but shall not be binding.As stated in shipping and postage “The Seller”can accept no responsability for transport delays.


We accept NO cancellation once order has been dispatched.

Force Majeure

“The Seller”are entitled to cancel or delay of any orders.If they are delayed,hindered or prevented from delivery through circumstances beyond its control.Such circumstances shall include(but are not limited to)industrial action,accident,fire,Act of God of failure to deliver by suppliers or carriers.


“The Seller”reserves the right to restrict or refuse any order for application of credit at any time.”The Seller” takes special care to show correct sizes and specifications and such descriptions,whilst given as a guide,in good faith,are subject to alteration by “The Seller”without notice.All colours are as near as can be displayed on a computer monitor.


These terms and conditions along with all contracts entered into are governed by and are to be construed in accordance with the laws of England and Wales.You agree to submit to the jurisdiction of ghe Courts of England and Wales in relation to any contract entered into under these terms and conditions.

Privacy&Cookie Policy

Please refer to the “Privacy & Cookie Policy” document for information about this section.

Contact us/Customer Service

All correspondence needs to be send via this link:
Complete the form along with your message and we will reply as soon as possible.
If you require an immediate answer,please contact us on:07908151140
Our postal adress:Raluca Nails LTD,15 Laurel Gardens,NW7 3HA London
Customer service is of paramount to us.

Limitation of liability

If any product on the site is unavaible,not in stock or delayed for any reason,”The Seller” can not be held responsible for any damages direct or indirect.

Typographical Error

“The Seller” is not responsible for any printing or typographical errors.Every effort has been made to display as accurately as possible the colours,size and appearance of our products displayed on the website. Colours seen can depend on your computer monitor,so we can not guarantee that the monitor being used will display the colours accurately. Raluca Nails LTD.Registered in England,No Registered Adress:15 Laurel Gardens,London,United Kingdom NW7 3HA. Copyright 2017 Raluca Nails Ltd.All rights reserved.